Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

On the checkout page, you will see shipping charges base on your country, city, zip.

Which payment methods are accepted in the Online Shop?

We accept the following payment methods:

Wire Transfer (MoneyGram, Western Union, Ria Money, Walmart2Walmart). A wire transfer can also be sent online using your Master Card or VISA Card through Ria Money or MoneyGram.

Cryptocurrency (Bitcoin)

How long will delivery take?

We ship most products from United States and Canada – Delivery is 1-4 days, Some Products come from the Europe. International deliveries Normally around 4-10 days to reach you depending on your country, this can be longer for some countries but mostly Europe is 2-6 days.

How secure is shopping in the Online Shop? Is my data protected?

Our Products come’s in stealth packaging for higher privacy. We respect the privacy of the individuals and keeping that in mind, we have designed our Privacy Policy that follows strict guidelines when it comes to sharing the personal details of the buyers or clients. All these details are stored in a secret database with very limited access to it. Only authorized personnel from the company have the access to the database and no unauthorized person can access the details. These are stored safely

What exactly happens after ordering?

When you place an order with us our system updates you every step of the way, and you will get emails updating you about the status of the order. Payment must be made immediately after purchase via our website https://rootchemicals.com/. All orders are valid for one month from the date of placing the order. We work with the best channel of delivery that ensures you receive your product as quickly as possible using tracked information system. 

Do you offer any guarantee that I will receive my item?

Yes, But if the item doesn’t arrive due to unforeseen circumstances, then you get a reship.

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